• Tel: 00977-1-4441414
  • |
  • Email: info@primelifenepal.com

Citizen Charter

Prime Life Insurance Co. Ltd.

Citizen’s Charter

S. No.

Services provided by the Company

Fee

Required Documents

Procedures

Service Time

Authorized 1st Contact Official

Authorized 2nd Contact Official

Authorized 3rd Contact Official

1

Providing Information related to Life Insurance

Free

N.A.

Information from Authorized agent of company or from the nearest office of the company

Immediately

Marketing representative and authorized agents of Company

Branch Manager / Sub branch In charge

Regional Manager

2

Policy Issue

Premium amount approved by Insurance Board calculate based on the age / term / occupation etc. of assured.

Completely filled following documents:

1.   Proposal form

2.   Personal Health Declaration Form

3.   Agent Report

4.   Medical Report

5.   Receipt of amount paid for Medical Examination

6.   KYC (Know Your Customer)

7.   Copy of Citizenship Certificate and/or Birth Registration Certificate

8.   1/1 piece of photograph of proposer/assured

9.  Other required documents.

Contact nearest Branch or Sub Branch office of the company

Immediately

(within 1 hour after submission of all required documents)

Sub Branch Manager / Operation Incharge

 

Branch Manager

Regional Manager

3

 

Policy Endorsement

Free

1.    Application of assured

2.    Original policy bond

3.    Other Related documents.

Contact nearest office of the company with required documents.

1 Day

Sub-Branch Incharge/ Operation Incharge

Branch Manager

Head Underwriter

4

 

Revival of lapsed policy

Free (medical fee to be borne by policyholder self if medical required)

1.  Application of assured

2.  Personal Health Declaration Form

 3.   Medical Report

Contact nearest office of the company with required documents.

Maximum 1 Day

Sub Branch Incharge / Branch Operation Incharge

Branch Manager / Regional Manager

Head Underwriter

5

Policy loan against policy bond.

 

Postal ticket as per government rule.  Rs 2 per thousand and per thousand + 1. For eg. if the loan is Rs 10,000.00 postal ticket = 10x2+1 =21

1.  Application of assured

2.  Original Policy Bond.

3.  Last premium paid receipt.

4.  Copy of citizenship certificate.

Contact nearest office of the company with required documents.

1 Day

Operation Incharge

Branch Manager

Head Underwriter

6

Duplicate policy if lost or destroyed.

 

1.    Rs 200

2.    Actual expense for notice in newspaper.

1.    Application of assured

2.   Original of 35 days’ notice.

3.   Deposit Bank voucher of Rs200 deposited in Company’s Account.

Contact nearest office of the company with required documents.

Maximum 5 days after the 35 days’ notice period.

Operation Incharge / Branch Manager

 

Underwriting Officers at Head Office

Head Underwriter

7

Death Claim payment

Free

1.  Intimation letter from the nominee or the claimant of the policy holder (Note: the intimation should include date / time / place and cause of death.)

2.  Original Policy Bond

3.  Last premium paid receipt.

4.  Details of claimant

5.  Copy of citizenship or passport of claimant

 6.   Death Registration Certificate

 7.   Relationship proof certificate.

 8.   Postmortem report or police report with accident site and dead body position. (if the death is accidental)

 9.   Documents of medical treatment (if death is in course of treatment)

10. Other documents asked by company if additional information is required.

Contact nearest office of the company with required documents.

Maximum 7 days after submission of the complete documents.

Operation Incharge / Sub Branch Incharge/ Branch Manager

Branch Manager / Regional Manager

Claim Head

8

 

Payment of Survival Benefit

Free

1.   Application of assured

2.   Copy of Citizenship Certificate

Bank Account No. of policyholder

Contact nearest office of the company with required documents.

1 Day

Operation Incharge / Sub Branch Incharge / Branch Manager

Branch Manager / Regional Manager

Claim Head

9

 

Maturity Claim Payment.

Free

1.  Application of assured

2.  Original Policy bond

3.   Last premium paid receipt.

Copy of citizenship Certificate.

Contact nearest office of the company with required documents.

1 Day

Operation Incharge  / Sub Branch Incharge

Branch Manager / Regional Manager

Claim Head

10

Surrender/Paid up Value payment

Free

1.   Application of assured

2.   Original Policy bond

3.   Last premium paid receipt.

4.   Copy of citizenship Certificate.

 

Contact nearest office of the company with required documents.

Maximum 3 Days.

Operation Incharge / Sub Branch Incharge / Branch Manager

Underwriting Officers at Head Office

Head Underwriter

11

Agent Training and Appointment

1. Rs. 500 for Beema Samiti’s license

Training fee as decided by the company.

 

1.   Copy of Citizenship certificate.

2.   Copy of Character Certificate of SLC/SEE

3.   Copy of Mark sheet of SLC/SEE

4.    (All copy of documents must be notarized)

PP sized photograph 4.

 

Please contact the nearest office of this company with required documents

19 Hours’ training

Sub Branch Incharge / Branch Manager

Regional Manager

Head Marketing

12

Supporting to renew the Agent license

As per the Insurance Act and Regulation

 

 

1.    Application of assured

2.    Agent License

For reapply:

1.    Copy of Nepali citizenship certificate

2.   Copy of certificate of training taken.

3.  PP Sized photo 4 pieces.

 

Please contact the nearest office of this company with required documents

As per the Insurance Act and Regulation

 

Sub Branch Incharge / Branch Manager

Regional Manager

Agency Service Department

13

Various Information regarding Company

Free

N.A.

Head Office of the Company /website of the company

Immediately

Information Officer

 

 

Note: CEO will be the final authority for complain handling.


Prime Life

PrimeLife's Mission is to reach out to people and make a difference to their lives through superior life insurance products and helping them to look up to a better tomorrow.
 


Contact Info

  • Hattisar, Kathmandu
  • P. Box 25979
  • 00977-1-4441414
  • info@primelifenepal.com